Is Frontier Airlines Good
Is Frontier Airlines Good

Are you planning a trip? Is Frontier Airlines a good choice? With its low fares and no-frills approach, Frontier Airlines can be an attractive option for budget-conscious travelers. However, before you book your ticket, it’s important to weigh the pros and cons of flying with this airline.

One of the main advantages of Frontier Airlines is its affordable pricing. The airline offers some of the lowest fares available, making it a great choice for travelers who are looking to save money on their flights. Additionally, Frontier Airlines offers discounts and rewards for frequent flyers, which can help you save even more money in the long run.

On the other hand, there are some potential drawbacks to flying with Frontier Airlines. For example, the airline does not offer in-flight entertainment, Wi-Fi, or other amenities that you might expect from other airlines. 

In this blog post, I will share in-depth information about Frontier Airlines, such as this airline’s customer service, ticket price, safety records, traveler reviews, and more. So, If you want to know, Keep reading!

Frontier Airlines Overview

Frontier Airlines WiFi

Frontier Airlines is a popular choice for many travelers. As a low-cost carrier, Frontier Airlines offers affordable fares to many domestic and international destinations. However, before you book your next flight, it’s important to understand the airline’s policies, services, and reputation.

One of the most notable features of Frontier Airlines is its a la carte pricing model. This means that while you may find a cheap base fare, you’ll likely encounter additional fees for things like checked bags, carry-on bags, seat selection, and even printing your boarding pass at the airport. It’s important to factor in these additional costs when comparing Frontier Airlines to other airlines.

Frontier Airlines operates a fleet of Airbus aircraft, which are known for their fuel efficiency and low environmental impact. The airline also offers a loyalty program called Frontier Miles, which allows you to earn and redeem miles for flights, as well as other perks like priority boarding and free checked bags.

While Frontier Airlines may not offer the same level of in-flight amenities as some other airlines, such as Wi-Fi or in-flight entertainment, the airline does offer stretch seating with extra legroom for a fee. Additionally, Frontier Airlines has a reputation for being punctual and reliable, with a high on-time performance rate.

Overall, Frontier Airlines can be a good choice for travelers looking for an affordable way to get to their destination. However, it’s important to be aware of the airline’s pricing model and additional fees, as well as its limited in-flight amenities.

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Frontier Airlines In-Flight Experience

When it comes to in-flight experience, Frontier Airlines offers a no-frills approach. Here are the details on seating comfort, in-flight entertainment, and food and beverage options.

Seating Comfort

Frontier Airlines only operates economy class seats. However, the airline does offer stretch seats that recline and provide extra legroom for an additional fee. If you’re looking for more comfort, you can upgrade to a center with more space for your legs. You can purchase this seat at the time of booking or later on through the airline’s website or mobile app.

If you don’t pay to select a seat, you’ll be randomly assigned a seat at check-in. While the airline will try to seat everyone on the same reservation together, sitting together is only guaranteed if you purchase seats together during booking. If you’re traveling with a group, it’s recommended to purchase seats together to ensure that you can sit together.

In-Flight Entertainment

Frontier Airlines does not offer Wi-Fi or in-flight entertainment. If you’d like to stay entertained during your flight, you’ll need to bring your device and download movies or TV shows before your flight. Alternatively, you can get a book or magazine to read during your getaway.

Food and Beverage

Frontier Airlines offers a variety of food and beverage options for purchase on board. The airline offers snacks, sandwiches, and hot meals, as well as a variety of alcoholic and non-alcoholic beverages. You can purchase food and drinks using a credit or debit card, or you can use the airline’s mobile app to pre-order food and drinks before your flight.

Frontier Airlines’ in-flight experience is basic and no-frills. While the airline does offer some additional comfort options and food and beverage options for purchase, there is no in-flight entertainment or Wi-Fi. If you’re looking for a budget-friendly airline and are okay with bringing your joy, Frontier Airlines might be a good option for you.

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Customer Service

Airlines Customer Service

When it comes to customer service, Frontier Airlines has received mixed reviews. While some passengers have had positive experiences, others have reported issues with the booking process, check-in procedure, and handling of complaints.

Booking Process

Frontier Airlines offers several options for booking flights, including online, over the phone, and at the airport. However, some customers have reported difficulty navigating the airline’s website and finding the information they need to book a flight.

To avoid any issues, it’s recommended that you carefully review the airline’s policies and fees before booking your flight. You can also contact Frontier Airlines’ customer service team if you have any questions or concerns.

Check-In Procedure

Frontier Airlines allows passengers to check in online, at the airport, or using the airline’s mobile app. However, some customers have reported long wait times and difficulty checking in at the airport.

To avoid any issues, you should arrive at the airport early and check-in online or use the mobile app if possible. You can also contact Frontier Airlines’ customer service team if you need any help with the check-in process.

Handling of Complaints

Frontier Airlines has received criticism for its handling of customer complaints, with some passengers reporting long wait times and unhelpful customer service representatives. However, the airline has also received praise for resolving issues quickly and efficiently.

If you have a complaint or issue with Frontier Airlines, it’s recommended that you contact the airline’s customer service team as soon as possible. You can also file a complaint with the Department of Transportation if you feel that your issue still needs to be resolved to your satisfaction.

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Frontier Airlines Reliability

When it comes to choosing an airline, reliability is a crucial factor to consider. Frontier Airlines has been criticized in the past for its on-time performance and cancellation policy. In this section, we will explore these two aspects of the airline’s reliability.

On-Time Performance

Frontier Airlines has a reputation for being one of the worst airlines in terms of on-time performance. In 2022, the airline had an on-time arrival rate of 68.1%, which is below the industry average of 77.4%. This means that Frontier flights arrive late more often than other airlines.

However, it is important to note that on-time performance can be affected by a variety of factors, including weather, air traffic control, and mechanical issues. Frontier Airlines has stated that it is working to improve its on-time performance by implementing new procedures and technology.

Cancellation Policy

Frontier Airlines has a strict cancellation policy that has received criticism from customers. According to Travel + Leisure, the airline does not offer refunds for cancellations, and customers are only able to receive a credit for future travel. Additionally, a customer must cancel within 24 hours of booking to receive a credit.

However, Frontier Airlines does offer a “WORKS” bundle that includes a more flexible cancellation policy. Customers who purchase this bundle can cancel their flight up to 24 hours before departure and receive a full refund.

In conclusion, Frontier Airlines has a mixed reputation for reliability. While the airline has struggled with on-time performance in the past, it is working to improve in this area. The airline’s cancellation policy is strict, but customers can purchase a bundle for more flexibility.

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Safety Record

When choosing an airline, safety is often a top concern. According to TheTravel, statistics show that flying is still the safest mode of travel in the world, with the odds of dying in a commercial airline crash estimated to be about one in 11 million, according to the Harvard School of Public Health.

Frontier Airlines, which has been in operation since 1994, has a strong safety record. The airline has met international safety standards and has had a clean safety record since its founding. The fleet of planes is young and well-maintained, so there’s no need to worry about flying on rickety old jets with Frontier.

Frontier’s safety record is highly respectable in terms of avoiding major accidents, incidents, and fatalities. The airline operates an all-Airbus fleet comprising the A320 family of aircraft, which are known for their excellent safety records and reliable performance.

The Bureau of Transportation Statistics reports that Frontier Airlines had a total of 1.2 incidents per 100,000 flight operations in 2022, which is a good indicator of the airline’s safety record, as reported by Best Finance Blog.

Overall, Frontier Airlines has a strong safety record, and you can feel confident in choosing them as your airline for your next trip.

Pricing and Fees

Ticket Prices

When it comes to ticket prices, Frontier Airlines is known for being a budget-friendly option. According to the airline’s website, they offer “Low Fares Done Right,” which means that they strive to keep their prices as low as possible. One way they do this is by providing a variety of fare options, including their basic economy fare, which is the cheapest option but comes with fewer amenities.

However, it’s important to note that while Frontier’s ticket prices may be lower than some other airlines, they do charge additional fees for things like carry-on and checked baggage, seat assignments, and in-flight food and drinks. These fees can add up quickly, so it’s important to factor them in when comparing prices with other airlines.

Additional Charges

In addition to the fees mentioned above, Frontier Airlines also charges for other services that other airlines may provide for free. For example, if you need to print your boarding pass at the airport, Frontier charges a fee for that. They also charge a fee for changing or canceling your flight, which can be up to $119 per person.

It’s important to be aware of these additional charges when booking your flight with Frontier Airlines. While their ticket prices may be lower than other airlines, the additional fees can quickly add up and make the overall cost of your flight more expensive than you initially anticipated.

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Traveller Reviews

When it comes to evaluating the quality of an airline, one of the most valuable sources of information is traveler reviews. Here are some key takeaways from reviews of Frontier Airlines:

  • Pricing: Many travelers appreciate Frontier’s low fares, but some complaint about the airline’s numerous fees and add-ons. Some travelers feel that these fees are excessive and that they make it difficult to compare Frontier’s prices to those of other airlines.
  • Comfort: Frontier’s seats are often described as uncomfortable and lacking in legroom. Some travelers also complain about the airline’s lack of amenities, such as in-flight entertainment and refreshments.
  • Service: Opinions on Frontier’s customer service are mixed. Some travelers report positive experiences with friendly and helpful staff, while others describe rude or unhelpful employees.
  • On-Time Performance: Frontier ranks eighth out of ten U.S. airlines for on-time performance. This means that flights are often delayed, which can be frustrating for travelers with tight schedules.
  • Cleanliness: Many travelers report that Frontier’s planes are clean and well-maintained. However, some reviewers complain about dirty or unkempt cabins.

Overall, traveler reviews of Frontier Airlines are mixed. While some travelers appreciate the airline’s low fares and friendly staff, others find the airline’s fees, uncomfortable seats, and delays to be major drawbacks. If you’re considering flying with Frontier, it’s important to weigh the pros and cons carefully and to read reviews from multiple sources before making your decision.

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Comparison with Other Airlines

When comparing Frontier Airlines to other airlines, there are several factors to consider. Here are some points to keep in mind:

  • Pricing: Frontier Airlines is known for its low prices, which can be significantly cheaper than other airlines. However, keep in mind that Frontier charges extra fees for things like carry-on bags and seat selection, which can add up quickly.
  • Comfort: Frontier Airlines’ seats are known for being less comfortable than other airlines, with less legroom and thinner padding. However, some passengers may be okay with sacrificing comfort for the lower ticket prices.
  • In-Flight Amenities: Frontier Airlines only offers a few in-flight amenities, such as free snacks or entertainment. However, they do offer Wi-Fi for a fee.
  • Routes: Frontier Airlines offers flights to many destinations across the United States, but their route network is not as extensive as that of other airlines. This means that you may not be able to fly with Frontier to certain destinations.
  • Customer Service: Frontier Airlines has received mixed reviews when it comes to customer service. Some passengers have had positive experiences, while others have reported issues with delayed flights and unhelpful customer service representatives.

All things considered, if you are looking for a budget airline with low prices and are willing to sacrifice some comfort and amenities, Frontier Airlines may be a good option for you. However, if you prioritize comfort and in-flight amenities, consider other airlines.

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Frequently Asked Questions (FAQs)

How does Frontier Airlines compare to other budget airlines?

Frontier Airlines is a budget airline that offers low fares by charging extra for things like checked bags, seat selection, and food and drinks. Compared to other budget airlines, Frontier Airlines is similar in its pricing strategy and overall service. However, Frontier Airlines has been criticized for its hidden fees and lack of amenities, such as in-flight entertainment and Wi-Fi.

What is Frontier Airlines’ baggage policy?

Frontier Airlines allows passengers to bring one personal item on board for free, such as a small backpack or purse. However, carry-on bags and checked bags come with additional fees that vary based on when and where you purchase them. It’s important to note that Frontier Airlines has strict size and weight restrictions for all bags, so be sure to check their website before packing.

What is Frontier Airlines’ customer service like?

Frontier Airlines has received mixed reviews for its customer service. While some passengers have had positive experiences with friendly and helpful staff, others have reported issues with delayed flights, lost baggage, and unresponsive customer service representatives. It’s important to note that Frontier Airlines does not have a phone number for customer service, so all inquiries must be made online.

Does Frontier Airlines have a good safety record?

Frontier Airlines has a good safety record and meets all Federal Aviation Administration (FAA) safety standards. However, like all airlines, there is always a risk of accidents or incidents. It’s important to follow all safety instructions provided by the flight crew and to report any safety concerns to the airline.

Are Frontier Airlines seats comfortable?

Frontier Airlines seats are basic and offer limited legroom. However, passengers can upgrade to seats with extra legroom for an additional fee. It’s important to note that Frontier Airlines does not provide in-flight entertainment or Wi-Fi, so be sure to bring your joy.


After reviewing Frontier Airlines’ pros and cons, it is clear that the airline has both its strengths and weaknesses. If you are looking for a low-cost airline with reasonable ticketing options, Frontier Airlines may be a good fit for you. The airline offers extremely cheap flights for as low as $49, and it takes pride in providing customers with low-cost travel. However, if you are looking for luxury amenities, consider other airlines.

One of Frontier Airlines’ biggest downsides is its poor customer service. Many customers have reported issues with flight delays, cancellations, and lost baggage. Additionally, the airline charges fees for many basic amenities, such as carry-on bags and seat selection. However, if you are willing to give up these amenities, you can save money on your flight.

Overall, whether Frontier Airlines is a good airline depends on your individual needs and preferences. If you prioritize low cost over luxury amenities and are willing to deal with potentially poor customer service, Frontier Airlines may be a good option for you. However, if you value comfort and convenience, consider other airlines.